携程网(Ctrip)住店用户 _***0 2016-12-17前台给了一个升级,第二天我们又续住了。第二天还是只能按照升级房的价格付费。住了很多次悦榕庄,第一次住重庆的,感觉还是有些失望。品质和细节还是很粗糙的。因为这次是和外国的朋友来入住的,酒店员工却没什么人讲英文。高潮来了,酒店的中餐厅很坑爹。火锅300一位,但是食材质量相对其他五星就很low了,吃完后我和我朋友狂拉肚子,第二天还得去趟医院。我们吃到一半就去了西餐厅了,自助餐300一位,食物感觉放很久了,不新鲜,吃了15分钟服务员就来催我们买单。感觉餐厅拉低了这个悦榕庄,而北碚悦榕庄拉低了整个悦榕庄品牌。The front desk gave us a free upgrade, and the second day we extended the stay, which required us to pay for the full price for the upgraded room. As a guest who has stayed at Banyan Tree hotels for many times, I tried the Chongqing Beibei Banyan Tree for the first time. While the facilities, room, naturous view, and hot spring were very nice, the service and quality were indeed a dissapointment. The quality and the attention of this hotel addressed to details are seriously lacking. I'm staying with an American friend, but we were barely able to find anybody who speaks English here to communicate regarding our concerns and basic requests. What completely frustrated us was the food at this hotel, the sanitation and quality of the food are really concerning, not to even mention about the expensive price. We went to the so called western resturant which let us down even more. Especially the hotpot, and its food looked and tasted like they were horded in a fridge for such a long time. Ultimately we ended up suffering from diarrhera. Although this sub-division hotel has nice decor, its quality and service just do not match with the brand and its so called "reputation". We certainly are just not satisfied with our experience here.
观点:价格一般
携程网(Ctrip)住店用户 _***0 2016-12-17前台给了一个升级,第二天我们又续住了。第二天还是只能按照升级房的价格付费。住了很多次悦榕庄,第一次住重庆的,感觉还是有些失望。品质和细节还是很粗糙的。因为这次是和外国的朋友来入住的,酒店员工却没什么人讲英文。高潮来了,酒店的中餐厅很坑爹。火锅300一位,但是食材质量相对其他五星就很low了,吃完后我和我朋友狂拉肚子,第二天还得去趟医院。我们吃到一半就去了西餐厅了,自助餐300一位,食物感觉放很久了,不新鲜,吃了15分钟服务员就来催我们买单。感觉餐厅拉低了这个悦榕庄,而北碚悦榕庄拉低了整个悦榕庄品牌。The front desk gave us a free upgrade, and the second day we extended the stay, which required us to pay for the full price for the upgraded room. As a guest who has stayed at Banyan Tree hotels for ***y times, I tried the Chongqing Beibei Banyan Tree for the first time. While the facilities, room, naturous view, and hot spring were very nice, the service and quality were indeed a dissapointment. The quality and the attention of this hotel addressed to details are seriously lacking. I'm staying with an American friend, but we were barely able to find anybody who speaks English here to communicate regarding our concerns and basic requests. What completely frustrated us was the food at this hotel, the sanitation and quality of the food are really concerning, not to even mention about the expensive price. We went to the so called western resturant which let us down even more. Especially the hotpot, and its food looked and tasted like they were horded in a fridge for such a long time. Ultimately we ended up suffering from diarrhera. Although this sub-division hotel has nice decor, its quality and service just do not match with the brand and its so called "reputation". We certainly are just not satisfied with our experience here.