北京华彬费尔蒙酒店住客点评

携程网(Ctrip)住店用户评价缤客网(booking.com)住店用户评价马蜂窝旅游网住店用户评价猫途鹰(TripAdvisor)住店用户评价艺龙旅行网住店用户评价安可达(Agoda)住店用户评价京东旅行网住店用户评价飞猪网住店用户评价去哪儿网住店用户评价途牛旅游网住店用户评价

携程网(Ctrip)住店用户 c***8 2017-01-31环境不错，虽然酒店不大，但服务蛮好！

观点：环境好服务好

携程网(Ctrip)住店用户鲍***罗 2017-01-31酒店总体感觉还不错，最近每天都满房，有幸升级房间。北京天气干燥，酒店准备的加湿器不够用，建议酒店多备一些可能更好。

观点：感觉还不错

携程网(Ctrip)住店用户麻***爷 2017-01-31酒店很不错，位置好，服务好

观点：酒店不错位置好服务好

携程网(Ctrip)住店用户 M***y 2017-01-31一级棒

观点：感觉棒

携程网(Ctrip)住店用户 M***6 2017-01-31I checked in on 28th January 2017 at the Fairmont Beijing Hotel and will leave the hotel on 31st January. I booked this hotel through Ctrip (a travel App in China). During these dates, I was given a reimbursement of RMB150 for three nights stay from your hotel to offset my room charges. When I checked in on the 28th, the front desk collected full charges of RMB2610 from me and RMB of 1000 as deposit. Today (30th Jan), I went through my hotel booking at Ctrip App, and I only realized that there is reimbursement of RMB150, and my total room charges should be RMB2460. But when I checked in on the 28th, the front desk did not offset the amount of RMB150 which I never realized. So I went to the front desk few hours ago to ask about the reimbursement, she told me that since I have already made full payment for the room charges of RMB2610, I can consume at their restaurants or lounge to offset the RMB150. I told her "sure". After my lunch, I came back to the hotel and decided to have an Afternoon tea at the lobby lounge, the waitress and the waiter were not very friendly and not professional, I asked the waitress for brand of the black tea, she said not sure, the waiter beside just moved his shoulder up and down telling me he is not sure as well. Below is my unhappiness, disappointment and feedback for such incident that I have encountered at Fairmont Beijing: 1. What if I never realized that there was a reimbursement? So the hotel will act blur and never inform their customers? Is this the way of Fairmont group of hotels treat their customers? 2. The first of during my stay, I realized the water heater inside the shower room has got some technical issues, when I showered half way, it suddenly flow out cold water, I have to readjust for a few times, this makes me very inconvenient and uncomfortable. When I feedback this to the duty manager Bill and the Customer Service Manager, they did not handle my feedback well and only told "sorry to hear that ..." 3. The duty Manager told me they will refund the RMB150 to my card, but it will takes about 30 days because of accounting procedures. First of all, the RMB150 supposedly been offset when I was making full payment at the front desk when I was checking in. In the end, I was asked to consume at the hotel's F&B outlets in order to offset the RMB150, this is ridiculous! The front desk staff should have the knowledge of what kind of promotions the hotel are offering to their guests and collaborations with each of their travel partners, in order not to create any dispute. I felt cheated even if it is a RMB1 issue! Cuz this can't happen to a luxury hotel like Fairmont. I felt really disappointed of the ways the staff at Fairmont Beijing handling their guest! I hope the management staff will look into the issues that might be happening daily at Fairmont Beijing, similarly to my case or maybe not.

携程网(Ctrip)住店用户 E***0 2017-01-30老牌连锁酒店 cbd地段核心离地铁站近性价比高虽然看不到什么风景不过五星级的标准还在那里推荐一下

观点：性价比高

携程网(Ctrip)住店用户 E***n 2017-01-30还挺好的

携程网(Ctrip)住店用户 M***7 2017-01-30真心不错预定的豪华间没有了前台帅哥果断给升级到豪华套 so happy 孩子开心的不得了设施很赞性价比超高下次来还住

观点：设施不错性价比超高

携程网(Ctrip)住店用户鲍***罗 2017-01-30酒店非常不错！有幸免费升级套房，房间很大，早餐丰盛。建议配一下儿童拖鞋和牙刷，淋浴的地方也放一套洗浴用品。

观点：酒店不错房间大早餐丰盛

携程网(Ctrip)住店用户麻***爷 2017-01-30很不错的酒店

观点：感觉不错

携程网(Ctrip)住店用户 2***5 2017-01-29一天长城游后入住房间照明暗暗的不是我们喜欢的调调关键入住前台小白脸男急着告诉我们明天没有双人房赶紧走人于是毫不犹豫第二天一早换了可是第二天网上促销价300含双早264不含早不知他们搞什么鬼。泳池挺小但是很少人还不错客房服务都还不错那天是年三十房间落地窗下是烟火燃放区很幸运在北京过了一个五彩的年夜

观点：服务好客房服务还不错

携程网(Ctrip)住店用户 1***5 2017-01-29非常好

观点：感觉好

携程网(Ctrip)住店用户 2***9 2017-01-28很好，就是贵

观点：感觉好

携程网(Ctrip)住店用户 a***3 2017-01-28还可以，离我办事的地方近

携程网(Ctrip)住店用户 1***3 2017-01-27晚上睡觉太冷

北京华彬费尔蒙酒店住客点评

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