携程网(Ctrip)住店用户 g***n 2017-08-14front desk sucks, they scan my passport and had my passport numbers, and claimed not to know my passport number, so i got locked out of the door. And their employees don't communicate with each other. I had to call a few times to use the house phone to chase down house keeping to open the door for me. Lesson 1, always carry your passport, lesson 2, this Nikko hotel sucks. Breakfast were full of locals, chaotic, people constantly cutting inline, just chaotic. This Nikko sucks. Front desk people most likely used to work 2-star motels. Front desk people were lack of training. Equally chaotic