携程网(Ctrip)住店用户 F***T 2016-11-14管家服務已變做噱頭,形同虛設,多此一舉,且人為給住客製造障礙,鬼祟作業,令人髮指,完全背離了「瑞吉」的服務宗旨,僅舉兩例:
1)晚間第一次需要洗手間用品,管家專門來電,稱對不起,全店只得一名客房服務生,需候10分鐘,在下當時頗為感激,並即轉告同房,殊不知,15分鐘,30分鐘,60分鐘,90分鐘的等等等,在我們忍無可忍 數達五次追派情形之下,用品姍姍來遲送到了,然除了上述「客觀」原因,沒有其他解釋交待,更勿提作任何形式的補償,請留意,這是發生在子夜之後的等候喔 ? OMG!
2)退房時,並非見到一般已在中高端酒店司空見慣不查房禮遇住客的通行做法,反在此受到阻礙,只見職員Sandy(不甚記得是否確切,但其行使職責,無可厚非)或許看到PC中管家留下的需要查訪紀錄,與其他同事會意了一番,讓我們稍後,10分鐘無有任何查房收穫,我們無言以對,僅能留言如下:
貴店何須學人高人一等專門設置這麼個「管家」高尚職位?廢了吧,現世寶,we just feel very sorry of the very happening while so ashamed of the hotel serving guests like this!
We've stayed all over home and abroad in Waldorf Astoria, Park Hyatt, Four Seasons, Mandarin Oriental, Ritz Carlton(merged), Shangri-La, Langham, The Luxury Collection(SPG), Grand Hyatt, Inter-ontinental, Conrad, Fairmont, The regent, Westin(SPG), Sofitel, Kebingski and so on, and also here before for quite a few times during the past 20 years, we are shocked to learn that the ever best hotel in Beijing has changed completely, not to say a hotel boosting so renowned with its house care worldwide in the hospitality line.