上海世茂皇家艾美酒店住客点评

携程网(Ctrip)住店用户评价缤客网(booking.com)住店用户评价马蜂窝旅游网住店用户评价猫途鹰(TripAdvisor)住店用户评价艺龙旅行网住店用户评价安可达(Agoda)住店用户评价京东旅行网住店用户评价飞猪网住店用户评价去哪儿网住店用户评价途牛旅游网住店用户评价

携程网(Ctrip)住店用户 M***儿 2018-08-13地理位置很方便

观点：位置好位置方便

携程网(Ctrip)住店用户 1***2 2018-08-13位置较好，服务欠缺一点

观点：位置好服务一般

携程网(Ctrip)住店用户 M***3 2018-08-13酒店房间设施比较旧 check in时一个叫Terry的小哥哥好拽

观点：设施不行

携程网(Ctrip)住店用户 1***3 2018-08-12早餐非常好，品种非常丰富，味道不错，只是面对突发的用餐人数激增应对有些失当。室内泳池10米×20米，深度1.1米至1.3米，旁边有个2米见方的热水按摩池。酒店位置就在人民广场旁边，下楼左转就是南京路步行街。

观点：早餐好味道不错

携程网(Ctrip)住店用户 M***e 2018-08-12酒店地理位置优越，地铁就在对面马路，南京路步行街就在楼下。酒店装修风格很好，房间有30平方米，挺宽敞。不足的就是厕所和浴室是分开的，浴室里没有地方放衣服，只能走出衣服才行穿衣服。

观点：位置好风格好房间大

携程网(Ctrip)住店用户 1***8 2018-08-12挺不错的酒店

观点：感觉不错

携程网(Ctrip)住店用户 1***8 2018-08-12酒店位置极佳。临近地铁人民广场站，出门就是南京东路步行街，步行可到市博物馆和城市规划馆。酒店在20层以上，视野开阔。

观点：位置位置不错

携程网(Ctrip)住店用户 l***q 2018-08-12早餐還不錯，位置在南京路步行街旁，也很好！就是工作人員，服務熱情不夠，跟期望值還是有蠻大距離，這方面需要改善！

观点：感觉好

携程网(Ctrip)住店用户 D***4 2018-08-12酒店房间不错，交通方便，早餐也很好，但是退房查房不认真负责，我的东西忘在了房间，酒店没有给我打电话确认东西是不是不要了，我拿忘的是一件体恤。

观点：房间好交通方便早餐好

携程网(Ctrip)住店用户 1***0 2018-08-12To whom it may concern, I am here to complaint about my awful experience during my stay in Le Royal Meridien Shanghai at Aug 11th to 12th. I lived in room 6007. I was extremely angry not only because of the poor attitude from the front desk and the delay of my check in due to your employees work, but because the guest service manager completely ignore his employees fault and blame that towards me, a guest that books three room in your hotel but could not go to sleep until midnight. The procedure is as followings. I book three room on the website and arrive at the hotel at 2:30 pm at Aug 11th, the front desk told me that the royal suite I book is not ready to check in and I would have to wait an hour until I could get in. What a ridiculous service! 40 minutes after, I finally got my keys and it is 3.10pm now. I couldn't imagine if there is another five-star hotel in the world that make their customers to wait for their royal room until 3.10 pm. As two rooms are reserved for my friends, I took the keys and go upstairs to check those room as I am not confident in the hotel service now. I check the king bed room and it is all set. I didn't check the following room and I wish I did as later it become a big issue. I welcomed my friend and give them key cards, then I go to prepare the following events to welcome them to Shanghai. However, 10 minutes after I leave the hotel, one of my friend told me he couldn't open his door! I hurried back to hotel and the front desk told me this card is another room’s key and was past-due. I asked the front desk how could this happen and what he said makes me extremely angry and force me to write this complaint letter. Here is what he said, “It may because the guest who lived in our hotel yesterday put his key on the front desk and you accidentally get it.” His answer deny his own fault and also, intolerable, imply I am a thief that stole the card from other guests. I felt raging. It is not about a service in the hotel, but about my reputation. I asked them to check the monitoring center and they said they wouldn't use it unless big events happened. I asked again and again because I want to check out who is the person that should take the responsibility and get justice for myself. The guest service manager finally agree and after he go to the monitor room, he said the camera did not cover the front desk. Then I asked them to check how the previous guest return his key and how I take this key and go to check my room under the elevator monitor. They still said they could not find the image. Then I asked them to record the video in the monitor room and let me see it. They rejected my please. It was at midnight and I felt extremely tired and angry. The manager rejected all my needs and did not apology to me during the entire procedure. I once thought I am a “royal” guest here in the meridian hotel and will enjoy a fantastic evening with my friends, but as I been to the hotel, the manger implies me to be a thief that stole the cards for my own room, the front desk denied his own fault, the cleaner made me to wait for 40 minutes even I went there 30 minutes after the check in time. It is the most awful, unpleasant, insulting living experience I have ever had, and it is not necessary to include” one of “ here. I beileve this experience is not what your companies aims to take to your guests. I hope I could get a resonable results and a formal apology from night shift manager, guest service manager (Brain Chen), and duty manager.

携程网(Ctrip)住店用户 6***8 2018-08-12房间一般，洗手间小，没行礼架，行礼都不知放那，位置优越，人多餐厅不够用，吃早餐排队

观点：房间一般位置好

携程网(Ctrip)住店用户 M***6 2018-08-12早餐不错，也方便停车，不错

观点：停车方便

携程网(Ctrip)住店用户 t***g 2018-08-12总体还不错

携程网(Ctrip)住店用户 M***4 2018-08-12酒店前台入住的时候态度差多问几句就看他不耐烦了

观点：服务差

携程网(Ctrip)住店用户海***阔 2018-08-12前台接待有待改善

上海世茂皇家艾美酒店住客点评

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