携程网(Ctrip)住店用户 M***3 2018-07-12个别服务生态度恶劣,需要接受专业培训才能继续上岗,他和客人打交道的过程中没有秉承礼貌服务和专业的原则,和客人在大堂爆发冲突。而且事后态度极其傲慢,这是客人在所有四星和五星级酒店从未遇过的。
One of hotel staff is very rude and arrogant. I have NEVER encountered such unpleaseant situation before in any other 4 or 5 star hotels aroundthe world. He absolutely needs reeducation and retraining. Please.