携程网(Ctrip)住店用户 c***y 2018-11-20I often come to Hangzhou, or vacation, or meet friends, or travel. For the first time, I stayed at the Theliuing Hotel. Where the beautiful garden scenery and the beautiful scenery of the West Lake complement each other. It is particularly beautiful and quiet. I like to live in such a place that is better than a star hotel in a tall building. This stay gave me a particularly deep image of the hotel, but it was the hotel's service. From the reception ***ager Mao ***ager to the entire service team, everyone was kind and gave me a sense of home. They answer the guest's questions, positive, patient, and detailed. They are very polite and respect the guests. They use a battery car to pick up and drop off guests from the reception to the place of residence. When I asked the hotel restaurant and nearby restaurants in the car, the driver took the initiative to give a warm answer, detailed the hotel restaurant and nearby restaurants, and even introduced a lot restaurant's consumption level, business hours, distance from the hotel, and made it clear. I deeply felt the star service of the hotel. I stayed the hotel for two days .Thank you, ***ager Mao and the entire ***agement service team. I will come to this hotel again next time.